Support

Current University of Arizona students, faculty and staff are eligible for free Adobe CC account. Learn more about requesting access by visiting our Sign Up Page.

First you must have an account. Learn more about requesting Adobe CC access by visiting our Sign Up Page. (Please note: it can take up to 24 hours to activate your account upon request).

Once you have an account, follow these steps to download your software:

1. Go to Adobe.com

2. Click on “Sign In” on the top right

3. When you sign in:

   • Be sure to fill out the email address field using your University of Arizona email address

   • Leave the password field blank

   • Click “Sign-In”

   • Select "Company or School Account" if prompted

   • This should redirect you to your UANetID login page after you enter your credentials

4. Select the software you want to download (you have access to all of Adobe CC!)

You will use the same process to log into anywhere you log in to adobe including Adobe Stock and Adobe Spark.

Yes. The University of Arizona has an enterprise agreement (“ETLA”) with Adobe. This agreement allows individual CC subscribers to terminate their contracts and not be charged a cancellation fee. To do so, please contact Adobe Support and be certain to inform the support agent that you are a student or employee at the University of Arizona, and you are provided Adobe CC by the university.

Yes, our agreement does include Adobe mobile apps like Spark, Photoshop Camera, Fresco, Capture and more which are available on Android and iOS via the App Store and Google Play.

You can download and install CC desktop applications on Windows and MacOS systems. Activation is limited to two computers per Adobe ID, and can only be used on one computer at a time. For full details, please see On how many computers can I use my CC subscription?

Designated Campus Colleagues and Emeritus users can request access to Adobe Creative Cloud for University of Arizona business and academics. Details can be found on our sign up page

When you graduate, you will be able to take all of your content with you by manually migrating your content from your school account to a new personal account. Please be advised that you will not be able to reverse this migration once it is initiated. Visit Adobe's guide to manually transferring access between accounts to get started.

Faculty and staff, if your employment with the University of Arizona ends, you will no longer have access to Adobe CC as provided by the University. The files you create and store locally, like .psd or .pdf, are fully editable using any active Adobe CC subscription. You can learn more and sign up for an individual subscription using your own personal email at adobe.com.

The University of Arizona does not have a way to provide access after you are no longer affiliated with the University at this time, so please transfer your data before you leave the University.

The University of Arizona is not responsible for preserving the data you created with Adobe CC. We highly recommend that you take a look at Adobe's guide to manually transferring access between accounts. Please reach out our team if you have any additional questions.

There are so many amazing resources out there for you to use to continue to develop your skills with Adobe CC.  Here are some of our favorite resources!

Adobe Support Website

Adobe Support is an amazing website for learning about all things Adobe CC. Whether you are looking for step by step tutorials, manuals for software or troubleshooting tips, this website has what you need to get yourself proficient in the world's best design software.

Go to Adobe Support

Adobe Education Exchange

The Adobe Education Exchange is the free learning platform and community, designed by educators for educators, to ignite creativity in the classroom. You can find self-guided workshops, scheduled training, and lesson plans available at no cost. 

Go to Adobe Education Exchange

Adobe Stock

We are excited to share that UA Creative Cloud users have unlimited standard asset downloads through Adobe Stock. You can download photographs, vectors, and illustrations from Adobe Stock.

Adobe Create Magazine

Each week, Adobe Create Magazine features innovative artists and shines a spotlight on creative work in photography, design, video, illustration, and more.

Go to Adobe Create Magazine

Behance

Showcase and discover the latest work from top online portfolios by creative professionals across industries. Behance is a great place to share your work and connect with other creators all over the globe.

Go to Behance

Creative Cow

The Creative COW Library is filled with articles and tutorials that will enrich your creative knowledge and expertise. Many of the COW's contributing editors are working on their respective fields.

Creative Cow serves as a free peer-to-peer community for media production professionals. 

Go to Creative COW

Yes! We are excited to announce that now all current active students can request access to Adobe Creative Cloud as a student. Learn more and sign up on our registration page!

The CC website is available in English, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. Individual desktop apps and services may not be available in all these languages.

The licenses the University of Arizona offers provide you access to all of Adobe CC apps on desktop web and mobile. Once you sign up, you will be able to choose the apps you would like to download on MacOS and PC. Mobile apps can be downloaded through the App Store and Google Play store.

This is usually because of two reasons:

1. License requests can take up to 24hrs to be provisioned.

2. It is possible you are still signed in to a personal account, you will need to sign out and back in again making sure to use netid@arizona.edu as your log in and selecting "company or school account".  Please watch this video for more information:

If this does not restore your access please reach out using the form below.