Check out some of our most commonly asked questions below.
If you don't see the answer to your question, please Contact Us! We would love to help you!
Adobe CC gives you everything you need to create, collaborate, and get inspired anywhere. Creative Cloud gives you the entire collection of Adobe desktop and mobile apps, from essentials like Photoshop, Premiere Pro, and InDesign to innovative new tools like Adobe XD and Rush.
Current Students, Faculty and Staff are eligible to request access to Adobe Creative Cloud.
Great Question, Once you have access, follow these steps to download your software (please note it can take up to 24 hours to activate your account upon request):
Go to Adobe.com
Click on “Sign In” on the top right
When you sign in:
Be sure to fill out the email address field using your University of Arizona email address
Leave the password field blank
This should redirect you to your UANetID login page after you enter your credentials
Select the software you want to download (you have access to all of Adobe Creative Cloud!)
(You will use the same process to log into anywhere you log in to adobe including Adobe Stock and Adobe Spark.)
We are excited to share that the free content from Adobe Stock has recently been added as a part of the University of Arizona’s enterprise agreement for Adobe Creative Cloud. You are able to access and download all of the free templates and content from Adobe Stock. Users are unable to purchase paid content from Adobe Stock at this time using their University of Arizona Enterprise ID.
Yes. The University of Arizona has an enterprise agreement (“ETLA”) with Adobe. This agreement allows individual Creative Cloud subscribers can terminate their contracts and not be charged a termination fee. To do so, please contact Adobe Support and be certain to inform the support agent that you are a student or employee at the University of Arizona, and you are provided Adobe Creative Cloud by the university. (Note that you will not be able to get any type of pro-rated refund.)
Yes, our agreement does include Adobe mobile apps like, Comp, Draw, and Sketch are available on Android and iOS via the App Store and Google Play.
You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system.
Activation is limited to two computers per Adobe ID, and can only be used on one computer at a time.
For full details, please see On how many computers can I use my Creative Cloud subscription?
The short answer is no. If for any reason you leave the University of Arizona, (e.g. upon graduating, ending employment, or academic transfer) you will no longer have access to Adobe Creative Cloud as provided by the University.
The files you create and store locally, like .psd or .pdf, are fully editable using any active Adobe CC subscription. You can learn more and sign up for an individual subscription using your own personal email at adobe.com
The University of Arizona is not responsible for preserving the data you created with Adobe Creative Cloud. We highly recommend that you take a look at Adobe's guide to manually transferring access between accounts. Please reach out our team if you have any additional questions.
Adobe CC eligibility is based on your primary role at the University of Arizona which is why faculty is unable to request access via the student portal. We recommend that faculty requests access as a staff member to get Adobe Creative Cloud up and running. The content of the license would be the same both as a student and as a staff member, a Staff Adobe CC License would not have to be renewed every academic year different from the student License.
The access to Adobe Creative Cloud stops once you no longer an enrolled Student/Faculty member at the University of Arizona.
The Creative Cloud website is available in English, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. Individual desktop apps and services may not be available in all these languages.
Yes. Flash Professional CC is now Animate and is still available in Creative Cloud. Flash Professional was renamed Animate, because it offers first-class support for publishing animations in HTML5 and other platforms in addition to Flash and AIR.
Past releases of Flash Professional dating back to CS6 remain available for Creative Cloud members. You can find them under Previous Versions in the Creative Cloud desktop app.